Associate Technical Account Manager

Yardi - Santa Ana, CA 92707
Yardi - Santa Ana, CA 92707
Yardi - Santa Ana, CA 92707
Job Description
Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for our fast-growing software product - Yardi Breeze!

What you will do

Provide amazing customer support through live chat for new and existing Breeze clients
Use your problem-solving skills to troubleshoot application issues
Follow up on any issues requiring research or information from clients
Create write ups for escalated issues, log cases and create documentation for issue resolution
Build rapport with customers and complete set ups with coordinated weekly calls
Be part of a great team and collaborate with Breeze team members across the U.S.

What you need to have

Bachelor's degree in Business or related field
Awesome written and verbal communication skills
Phenomenal customer service skills and desire to go the extra mile
Excellent attention to detail and ability to follow processes
High comfort level troubleshooting and providing support over chat
Great people skills and the ability to be personable and professional
Flexibility, and the ability to manage changing priorities

What would be helpful to have

Previous technical support and application troubleshooting
Knowledge of accounting principles

What you get as a Yardi Employee

A great place to work with fantastic people
Ability to learn new technology and develop professionally
Competitive compensation
Comprehensive benefits - Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we've created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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