Commercial Collection Representative
Continental Commercial Group - Glendale, CA 91202
Continental Commercial Group - Glendale, CA 91202
Continental Commercial Group - Glendale, CA 91202
Job Description
About Us
Continental Commercial Group is a B2B commercial collection agency with an integrated law office, providing litigation-backed debt recovery services to businesses nationwide. As a founding member of the Commercial Collection Agencies of America (CCA of A), CCG is recognized for professionalism, results, and ethical recovery practices. We operate from our Glendale, CA headquarters.
The Role
We're looking for an experienced Commercial Collector to join our recovery team. This is a business-to-business collection role - you'll be working with company owners, controllers, and CFOs to resolve outstanding commercial debt, not consumer accounts. The ideal candidate is a skilled negotiator who can balance firm, professional persistence with strong customer relationships.
What You'll Do
Manage a portfolio of commercial (B2B) collection accounts from placement through resolution
Conduct outbound calls and correspondence with delinquent business debtors, owners, and authorized representatives
Skip-trace and verify business and principal contact information, assets, and creditworthiness
Negotiate settlements, payment plans, and structured resolutions within approved authority
Review account histories, invoices, contracts, and supporting documentation to build effective collection strategies
Document all account activity accurately and promptly in the agency's collection software/CRM
Identify accounts requiring escalation and coordinate handoff to CCG's in-house legal team for litigation or judgment enforcement
Maintain compliance with all applicable state and federal commercial collection laws and CCG's internal standards
Meet or exceed individual recovery and productivity goals
Communicate professionally with clients regarding account status and recovery progress
What We're Looking For
Minimum 3 years of commercial (B2B) collections experience - third-party agency experience strongly preferred
Strong negotiation, persuasion, and problem-solving skills
Excellent verbal and written communication
Comfortable with high call volume and a fast-paced, target-driven environment
Working knowledge of collection laws applicable to commercial debt
Proficiency with collection/CRM software and general office systems
Self-motivated, organized, and able to manage a large account portfolio independently
Compensation & Benefits
Salary, plus uncapped commission opportunity
401(k) retirement plan
Medical insurance
Dental insurance
Vision insurance
Paid vacation - up to three weeks
How to Apply
Interested candidates with the required commercial collections background should submit their resume by clicking the "Reply by Email" button.
Continental Commercial Group is a B2B commercial collection agency with an integrated law office, providing litigation-backed debt recovery services to businesses nationwide. As a founding member of the Commercial Collection Agencies of America (CCA of A), CCG is recognized for professionalism, results, and ethical recovery practices. We operate from our Glendale, CA headquarters.
The Role
We're looking for an experienced Commercial Collector to join our recovery team. This is a business-to-business collection role - you'll be working with company owners, controllers, and CFOs to resolve outstanding commercial debt, not consumer accounts. The ideal candidate is a skilled negotiator who can balance firm, professional persistence with strong customer relationships.
What You'll Do
Manage a portfolio of commercial (B2B) collection accounts from placement through resolution
Conduct outbound calls and correspondence with delinquent business debtors, owners, and authorized representatives
Skip-trace and verify business and principal contact information, assets, and creditworthiness
Negotiate settlements, payment plans, and structured resolutions within approved authority
Review account histories, invoices, contracts, and supporting documentation to build effective collection strategies
Document all account activity accurately and promptly in the agency's collection software/CRM
Identify accounts requiring escalation and coordinate handoff to CCG's in-house legal team for litigation or judgment enforcement
Maintain compliance with all applicable state and federal commercial collection laws and CCG's internal standards
Meet or exceed individual recovery and productivity goals
Communicate professionally with clients regarding account status and recovery progress
What We're Looking For
Minimum 3 years of commercial (B2B) collections experience - third-party agency experience strongly preferred
Strong negotiation, persuasion, and problem-solving skills
Excellent verbal and written communication
Comfortable with high call volume and a fast-paced, target-driven environment
Working knowledge of collection laws applicable to commercial debt
Proficiency with collection/CRM software and general office systems
Self-motivated, organized, and able to manage a large account portfolio independently
Compensation & Benefits
Salary, plus uncapped commission opportunity
401(k) retirement plan
Medical insurance
Dental insurance
Vision insurance
Paid vacation - up to three weeks
How to Apply
Interested candidates with the required commercial collections background should submit their resume by clicking the "Reply by Email" button.
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